Returns, Complaints & Refunds

Returns, Order Issues & Refunds

We want you to enjoy your EZPaint purchase. If something isn't right, please contact us so we can review your situation and help find an appropriate solution.

How to request help

Email myezpaint@gmail.com with your order number, a short description of the issue, and photos if the item arrived damaged or incorrect.

Every request is reviewed individually

We consider returns, damaged or missing items, incorrect orders, replacements, refunds, and other concerns on a case-by-case basis. There is no automatic approval of every return or refund. We will explain the options available for your particular order after reviewing the details.

Please contact us before mailing any item back so we can provide instructions if a return is appropriate.

Approved returns and refunds

If we approve a return, replacement, or refund, we'll explain the next steps, including any applicable return shipping arrangements or costs. Approved refunds are made to the original payment method when possible. Your payment provider determines how soon the credit appears.

This policy does not affect any rights you may have under applicable law.

Questions? Contact EZPaint or email myezpaint@gmail.com.

Love & EZPaint,
Beth